ORDER FULFILLMENT:

I do my best to get your package sent out to you as quickly and safely as possible with my small team. I am currently shipping out orders about once a week right now. We typically ship through USPS and do not ship on U.S. holidays. Orders are processed at a first-ordered, first-fulfilled basis. If you're ordering for a gift please allow plenty of time for your package to arrive!

**At this current time, we are only shipping orders within the United States.

EXCHANGES:

Exchanges are accepted! If the item is defective or incorrect, please contact me 20 days from the delivery date to initiate an exchange. Proof of purchase will be required including an order number as well as the contact information associated with the order. Product(s) must be unaltered and in the same condition as when they were received. Shipping is complimentary both ways for exchanges. You will receive a confirmation email with your complimentary return postage if your exchange request is approved. The exchange order will be shipped once we have received the returned product(s).

RETURNS:

Please note that due to the small size of our operations, we are not able to facilitate returns at this time and all purchases are final.

LOST ORDERS:

Maddie K. Art & Illustration is not responsible for missing or lost packages delivered through third party shipping services and therefore cannot offer to replace or refund these orders. It’s common for the package to arrive days after the tracking’s delivery date. Always check with your local post office first to see if the package was misplaced. USPS will not accept any claims if the package was scanned as being “Delivered.”

Hello!

Thanks so much for stopping by! Here's some useful information to know before you purchase from my shop. The following are the terms and conditions that constitute our shipping policy. Maddie K. Art & Illustration has the right to amend this shipping policy at any time.